Jami Ojala

Feb 2026 — May 2026

Owned Finland's national STEA grant pipeline and led internal AI adoption.

STEA

National grant pipeline

30%

Time to Savo region

AI-led

Internal adoption

• National organisational infrastructure and STEA grant pipeline for the whole of Finland; ~30% time contracted to Savon Nuoret Kotkat Piirijärjestö Ry for regional administration.
• Multi-year STEA proposals, municipal funding, reporting, compliance, and budget follow-up.
• Bookkeeping coordination, payroll, audit prep, vendor management, and partner representation.
• Internal AI adoption lead — tool evaluation, colleague training, AI integration into grant writing and admin workflows.

• Grant strategy
• STEA
• Operations
• Finance ops
• Governance
• AI adoption
• Low-code tooling

Jan 2024 — Feb 2026

Delivered 20+ camps and trainings annually for 500+ participants.

20+

Events per year

500+

Participants

Nordic

Programme reach

• Owned event budgets, vendor selection, logistics, and post-event reporting.
• Cross-functional delivery across volunteer leaders, partner organisations, and municipal stakeholders.
• Built lightweight internal tools on low-code platforms to remove repetitive admin work.

• Event production
• Program design
• Stakeholder management
• Budgeting
• Vendor management

May 2023 — Apr 2024

Stepped into political and legal responsibility at 22, the year a 100-year-old federation lost its Secretary General, half its Presidium, and held its first statutory congress in seven years.

1 yr

Elected term

4

Continents engaged

500+

Members coordinated

• Elected at the 2023 Extraordinary Congress following the removal of the Secretary General, multiple Presidium resignations, and the federation's first statutory congress in seven years.
• Chaired monthly Presidium meetings through restructuring; held political and legal responsibility for decisions on finances, staffing, governance, and cross-border compliance.
• Sustained member relationships across Europe, the Middle East, Africa, and Latin America during organisational, financial, and governance instability.
• Conflict-zone diplomacy via the Willy Brandt Centre Jerusalem; represented IFM-SEI at member organisation milestones alongside the Interim President.
• Contributed to tighter financial oversight during the economic crisis and to governance documentation that supported coordination of 500+ members across countries.

• Governance
• Crisis leadership
• International relations
• Financial oversight
• Cross-border compliance
• Conflict-zone diplomacy

Sep 2022 — Aug 2023

Translated operations needs into funding language. Promoted to Vice President from this seat.

• Joined during IFM-SEI's centenary year. Started in admin/logistics support, grew into operational responsibility.
• Event logistics, travel coordination, and documentation across federation activities.
• Grant applications and project proposals, social media and newsletter work.
• Identified and proposed improvements in reporting, onboarding, and admin workflows.

• Grant writing
• Event logistics
• Documentation
• Process improvement

Aug 2021 — Apr 2023

Promoted to senior resolution in eight months. Decision authority on escalated claims.

21mo

Tenure

Trainer

Onboarding role

High-vol

Case throughput

• High-volume customer resolution: complex claims, escalated warranty and quality cases, payment processing.
• Transaction history review, liability assessment, financial and reputational impact decisions.
• Workflow and process improvement contributions across the resolution team.
• Trainer for new staff — onboarding, systems, and service standards.

• Resolution
• Decision quality
• Training
• Process improvement
• High-volume ops

Jan 2021 — Aug 2021

Foundation for senior promotion within eight months.

• Multi-channel customer service across phone, chat, and email.
• Order processing and issue resolution in a high-volume retail environment.

• Customer service
• Order processing
• Multi-channel

Aug 2017 — Jan 2021

Customer-facing operations from age 16: shifts, kitchens, registers, training.

• Hesburger — Shift Manager (08.2017 – 10.2018): customer service, shift management, staff training, food safety.
• Kaisan Cafe — Cafe Worker (10.2018 – 01.2019).
• Kesko / K-Group — Sales Associate across three stints (2019, 2020): customer service, payments, merchandising.
• SSP Finland (Helsinki-Vantaa Airport) — Sales Associate (11.2019 – 01.2020).
• Subway — Restaurant Manager (06.2020 – 08.2020): daily operations, recruitment, food safety, inventory, marketing.

• Customer service
• Shift management
• Staff training
• Cash handling
• Food safety